Complaint & Claim

How can I contact engtaobao?

Service language: English


How can i fill a claim?

Customers' Complaints:

The following information should be included when submitting  your complaints to

- Your name( ID)

- What happened?

- What do you expect us to do for you?

Accident Claims:

If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim after received your item.

What should I do if my parcel i received has some problem?

Please send the detail to after-sales within three working days after received your items.